# The Provision of Telephone Translation Services

> A sourced UK public sector contract award published by Driver & Vehicle Licensing Agency.

## Key facts

- Buyer: [Driver & Vehicle Licensing Agency](/buyers/driver-vehicle-licensing-agency/contract-awards)
- Supplier: [THEBIGWORD](/suppliers/thebigword/public-sector-contract-awards)
- Award value: £1,664
- Tender value: £1,664
- Award date: 9 March 2021
- Published: 14 July 2021
- Contract start: 21 April 2021
- Contract end: 21 April 2022
- Stage: awarded
- Procurement category: services
- Notice ID: c931808d-86b4-49db-b1e7-b0609d06e5df-451353
- OCID: ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24

## Description

1 year extension option undertaken for this contract\. Over the past 18 years, the Contracting Authority has utilised telephone translation services to support its business operations\. The requirement is set to continue in the coming years\. In support of their driving/vehicle license application, a small number of customers will contact the Agency \(via a premium rate number publicised on GOV\.UK\) who may have difficulties communicating with the Agency telephone agent in the English Language\. At this point, the Agency telephone clerk will require assistance in dealing with the telephone call in their native language\. When a Agency Customer Service Advisor receives a call from the premium rate number they will initiate a three way call between the call clerk, the supplier and the customer\. The successful supplier will then provide the translation services in the relevant language\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c931808d-86b4-49db-b1e7-b0609d06e5df-451353)