# Procurement of AI Telephony and Chatbot

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [North Hertfordshire District Council](/buyers/north-hertfordshire-district-council/contract-awards)
- Contract winner: E\.B\.I Solutions Ltd
- Award value: £55,176
- Tender value: £55,176
- Award date: 11 April 2025
- Published: 30 April 2025
- Contract start: 31 March 2025
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: goods
- Notice ID: d65f0012-39f4-4516-ba33-7f581e5813b2-843169
- OCID: ocds-b5fd17-f53d8d09-dd87-4462-895e-592d0aa81113

## Description

Replacement of current automated telephony services, using a framework agreement to procure AI telephony services provided by EBI\.AI\.

## Related contract awards

- [NHDC01133773](/contracts/ocds-b5fd17-8e38014e-e5f0-4388-8d9a-692e77d8fc62): NORTH HERTFORDSHIRE DISTRICT COUNCIL
- [Professional Technical Services for Museum Collection Centre](/contracts/ocds-b5fd17-e2eb0d57-9bd1-4668-9ff3-4f13dcb51912): NORTH HERTFORDSHIRE DISTRICT COUNCIL
- [Quantity Surveyor and Project Management for Decarbonisation Phase II Project](/contracts/ocds-b5fd17-8a136919-0d3b-4e1e-beb4-4da776fed2f2): NORTH HERTFORDSHIRE DISTRICT COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d65f0012-39f4-4516-ba33-7f581e5813b2-843169)