# Customer Feedback Monitoring System for Torbay Council

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Torbay Council](/buyers/torbay-council/contract-awards)
- Contract winner: [Civica UK Limited](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £120,000
- Tender value: £120,000
- Award date: 9 April 2019
- Published: 2 September 2019
- Contract start: 1 November 2019
- Contract end: 31 October 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 09177736-6add-4eed-9cf1-261dd6670297-311343
- OCID: ocds-b5fd17-f549bca6-9c5b-4388-a7eb-8bbf8743c6d5

## Description

Torbay Council is looking to procure a new Customer Feedback Monitoring System, which must be in 'Live' use before 1st April 2019, with a period of parallel running with the current system prior to that date\. The system must be able to deal with Complaints/Compliments, Service Requests, Members' enquiries and MPs' enquiries\. Optional requirements would be to log details of data breaches, FOI requests and SARs\. Please refer to the tender documents for full details of the requirements\.

## Related contract awards

- [Fast Track Business Case Validation](/contracts/ocds-b5fd17-52f38b65-9a21-47d2-98fe-a93233ed483e): TORBAY COUNCIL
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- [CAP26059 Torbay Technology Park - Phase 1 Main Contractor](/contracts/ocds-b5fd17-c3d28154-3d2e-4213-8685-9c95ad769fb0): Torbay Council
- [Canvassing](/contracts/ocds-b5fd17-c57e211d-2744-4273-971c-5f815246978b): Bassetlaw District Council
- [Web Hosted Case Management System](/contracts/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166): BIRMINGHAM CITY COUNCIL
- [Democratic Management System - Ashfield District Council](/contracts/ocds-b5fd17-01bdf472-e040-4caf-bb83-d4aff558d50e): Nottinghamshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/09177736-6add-4eed-9cf1-261dd6670297-311343)