# Unified Communications

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Orbit Group Limited](/buyers/orbit-group-limited/contract-awards)
- Published: 13 May 2019
- Stage: pre_procurement
- Notice ID: 4b8599fa-61b7-4b62-828f-572ea1b91358-288880
- OCID: ocds-b5fd17-f56ef078-cef2-4e6b-8348-f6f8a1b8a2c9

## Description

We are interested to hear from anybody that are able to service the following requirement: Orbit are replacing their incumbent contact centre platform due to forthcoming technology obsolescence and future integration requirements\. Replacement Solution - Orbit envisage the future contact centre solution meeting the following criteria • Orbit do not wish to host any infrastructure within their datacentres and would look to SaaS or hosted solutions as a preference • Orbit are about to implement a new ERP system using Microsoft Dynamics 365 and want to ensure any future telephony platform offers flexible methods of integration into this system\. • Orbit wish to ensure that there is a flexible approach to licencing to allow growth and shrinkage as the technology needs of the business change during the aforementioned system rollout\. • The solution must support up- to 100 total voice and multimedia agents • The solution must include: - Webchat\. - Email\. - Call recording\. - Screen recording\. - Call quality scorecards - Wallboards - MI reporting • The solution should ideally provide the ability for data to be pushed to/requested from Workforce management applications such as NICE Total view e\.g\. call arrival volumes/times, intraday data, average handling times for forecasting/scheduling purposes\. • Orbit are about to implement Microsoft Teams as a digital workplace and non-contact centre phone system\. Any prospective solution should offer a means of call transference and ideally presence sharing between systems\. Please email your response to procucurementhelp@orbit\.org\.uk no later than 10:00am 27th May\.

## Related contract awards

- [Asset and property management consultancy services](/contracts/ocds-b5fd17-a75d194b-3a33-42a4-b22c-f8ef195b9aba): ORBIT GROUP LIMITED
- [Security Software](/contracts/ocds-b5fd17-e23a89fc-1cb2-48d3-baf6-4ffb62691f9e): ORBIT GROUP LIMITED
- [Contract Award Notice](/contracts/ocds-b5fd17-9ad8f288-fe39-4b72-ab50-0db4f9ac0237): ORBIT GROUP LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4b8599fa-61b7-4b62-828f-572ea1b91358-288880)