# Calabrio Work Force Management \(WFM\)

> A sourced UK public sector contract award published by The North Yorkshire Council.

## Key facts

- Buyer: [The North Yorkshire Council](/buyers/the-north-yorkshire-council/contract-awards)
- Supplier: [Opus Business Systems Limited t/a Opus Telecoms](/suppliers/opus-telecoms/public-sector-contract-awards)
- Award value: £241,896
- Tender value: £241,896
- Award date: 1 March 2026
- Published: 25 March 2026
- Contract start: 1 March 2026
- Contract end: 31 March 2031
- Stage: awarded
- Procurement category: services
- Notice ID: 1c5cb3bb-990f-45ef-8053-543427792691-890037
- OCID: ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3

## Description

Ancillary Services for a Mitel Contact Centre\. Calabrio work force management \(WFM\) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1c5cb3bb-990f-45ef-8053-543427792691-890037)