# Out of Hours Call Centre

> A sourced UK public-sector contract award published by LONDON BOROUGH OF EALING.

## Key facts

- Public buyer: [LONDON BOROUGH OF EALING](/buyers/london-borough-of-ealing/contract-awards)
- Tender value: £7,000,000
- Published: 17 January 2017
- Contract start: 23 September 2018
- Contract end: 22 September 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 1b6cee42-7d7c-43a7-9c7d-126deade5978-125796
- OCID: ocds-b5fd17-f5d1f824-7c9f-423f-b9c9-21856fd37902

## Description

The London Borough of Ealing \("the Council"\) has an Out of Hours Call Centre Contracts which expires on the 23rd September 2018\. 1\.1\.2 The Council intends to let a new contract for a term of 5 years with an option to extend for 2 additional terms of one year each for itself and on behalf of the London Boroughs of Havering, Barnet, Kensington and Chelsea, Tower Hamlet, Haringey, Waltham Forest and Enfield and Peabody and Wandle Housing Associations \("the Initial Participating Organisations"\), plus any other public bodies which choose to join the arrangements later who will each enter into a separate services agreement with the successful provider\. 1\.1\.3 The London Borough of Ealing Council is the lead contracting authority\. 1\.1\.4 The OJEU Notice was published in the Official Journal of the European Union in January seeking expressions of interest from organisations wishing to participate in the Project\. 1\.1\.5 The Council is carrying out this procurement using the Competitive Dialogue Procedure under European Directive 2014/24/EU as implemented in the UK by the Public Contracts Regulations 2015 \(Statutory Instrument Number 102, 2015\) \(as amended\) 1\.1\.6 The Council conducted a pre-qualification \(SQ\) exercise to identify suitable bidders to participate in this procurement\. 3 such Bidders are now invited to participate in the Competitive Dialogue Procedure with the Council \("The Bidders"\)\. \[Note: the document pack, issued to interested parties, around the time of publication of the OJEU notice includes both the SQ and the subsequent ITPD document set\. In the first instance bidders should address themselves to the SQ only\] 1\.1\.7 There is a strong ethos of collaboration underpinning the Out of Hours Call Centre consortium\. This will be third service contract used by the consortium members since 2008\. 1\.1\.8 Bidders will be expected to identify during the Dialogue Meetings and in their solution, how they propose to accommodate the requirements of the consortium as enshrined in the Overarching Agreement, Specification, bid- back pricing schedule and other tender documents\. All these documents are listed in Appendix 12 to the ITPD document set which is available on the tender portal   Additional information: Please note that interest and clarifications must be made through the pro contracts web site:- https://procontract\.due-north\.com/ The reference is: Project Id: DN231422

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1b6cee42-7d7c-43a7-9c7d-126deade5978-125796)