# ITSM Contract 2025 \(Ivanti\)

> A sourced UK public sector contract award published by The Royal Borough of Kingston upon Thames.

## Key facts

- Buyer: [The Royal Borough of Kingston upon Thames](/buyers/the-royal-borough-of-kingston-upon-thames/contract-awards)
- Supplier: [Bytes Software Services](/suppliers/bytes-software-services/public-sector-contract-awards)
- Award value: £147,327
- Tender value: £147,327
- Award date: 2 May 2025
- Published: 9 May 2025
- Contract start: 1 June 2025
- Contract end: 31 May 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 60fd6506-2d8b-4d2f-b32d-23aa769cf568-844447
- OCID: ocds-b5fd17-f5ecfdbb-d8f1-4bf3-b8cc-aa378cf3ffbf

## Description

The IT Service Manager \(ITSM\) system is an internally facing system to provide IT support to Council workers & Partner requests and incidents that are logged through the ITSM system for resolution\.

## Related contract awards

- [External Employers Agent and Cost Consultant \[RIBA 3-7\] Villiers Road](/contracts/ocds-b5fd17-586e5869-67dc-47b6-8961-e4e5f91d8c58) — The Royal Borough of Kingston upon Thames
- [Chamberlain Way Principal Contractor](/contracts/ocds-b5fd17-6ce52bfe-b403-442a-8b62-9729a13b647c) — The Royal Borough of Kingston upon Thames
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- [Learning Management System](/contracts/ocds-b5fd17-bc196143-dacf-41ef-a8e6-c6415526bb43) — North East Lincolnshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/60fd6506-2d8b-4d2f-b32d-23aa769cf568-844447)