# Web Forms with a Customer Database

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Bury Council](/buyers/bury-council/contract-awards)
- Contract winner: Firmstep
- Award value: £200,000
- Award date: 14 February 2018
- Published: 21 May 2018
- Contract start: 15 February 2018
- Contract end: 14 February 2021
- Stage: awarded
- Procurement category: goods
- Notice ID: 71eb4b6c-1ec3-4402-9db2-0467b10e7138-217507
- OCID: ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72

## Description

Bury Council is seeking to replace its long established Customer Relationship Management \(CRM\) system\. The replacement system will be required to manage customer contact via the Council's Self Serve website, a dedicated customer contact centre and number of reception areas across the borough\. The system will be required to manage a broad spectrum of services across the whole of the council's portfolio and will need to achieve deep integration with numerous back office systems, third party systems and other supporting applications\. In addition to taking information from the customer, the system should also be capable of delivering status updates, details of previously reported incidents etc\. The system should be underpinned by a database that can provide a \\"customer view\\" to contact centre staff and historical information to customers via a customer portal\. If you wish to express an interest in this opportunity please visit The Chest e-tendering system\. www\.the-chest\.org\.uk\. The closing time for completed tender submissions, via The Chest, is 12 noon on Wednesday 7th June 2017\.

## Related contract awards

- [GB-Bury: TPPL Bury Council HCC Lot 3 - 3 x 7\.5t Vehicles \(30812\)](/contracts/ocds-b5fd17-ef929f56-28b8-4147-b1ca-7b00480ea008): Bury Council
- [GB-Bury: TPPL Bury Council HCC Lot 4 - 1 x Small Electric Lithium-ion Sweeper \(30793\)](/contracts/ocds-b5fd17-f972a2e7-9479-40a2-aa23-130cbb48140b): Bury Council
- [GB-Bury: TPPL Bury Council HCC Lot 2 - 3 x 3\.5t Iveco Daily with Platform Lift \(30792\)](/contracts/ocds-b5fd17-c3a1bd3c-c2c4-4d0b-a1dd-4d69211f252f): Bury Council
- [Firmstep Forms, Self and Dash Platform](/contracts/ocds-b5fd17-7c0ffe94-5eaa-431e-9d76-5882e0d28cb9): London Borough of Merton
- [WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD](/contracts/ocds-b5fd17-c88ca3b7-b619-447c-b876-f6bef604d526): SE Shared Services
- [CRM Software Poole and Christchurch](/contracts/ocds-b5fd17-a91d667e-5b0f-4be8-a061-acc423e8af25): Bournemouth Christchurch and Poole Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/71eb4b6c-1ec3-4402-9db2-0467b10e7138-217507)