# Contract for the provision of Amazon Connect Telephony for NHS North of England Care System Support \(NECS\)

> A sourced UK public sector contract award published by NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT.

## Key facts

- Buyer: [NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT](/buyers/nhs-south-central-and-west-commissioning-support-unit/contract-awards)
- Supplier: [Amazon Web Services EMEA SARL, UK Branch](/suppliers/amazon-web-services-emea-sarl-uk-branch/public-sector-contract-awards)
- Award value: £50,000
- Tender value: £50,000
- Award date: 27 February 2026
- Published: 11 March 2026
- Contract start: 1 March 2026
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 9518c69b-8363-4117-81bb-a7c6b95d205c-888019
- OCID: ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f

## Description

NHS South, Central and West Commissioning Support Unit \(SCW\) has awarded a contract for Amazon Connect Telephony contract title to Amazon Web Services EMEA SARL \(UK Branch\) on behalf of NHS North of England Commissioning Support Unit \(NECS\)\. This requirement has been procured via Crown Commercial Services \(CCS\) G-Cloud 14 RM1557\.14 Framework \(Lot 2 - Cloud Software\) under PCR2015\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9518c69b-8363-4117-81bb-a7c6b95d205c-888019)
