# Service Owner Management and Governance of the Contact Centre as a Service \(CcaaS\) contract

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEFRA](/buyers/defra/contract-awards)
- Contract winner: [Methods Business and Digital Technology Ltd\.](/contract-winners/methods-business-and-digital-technology/public-sector-contract-awards)
- Award value: £99,112
- Tender value: £99,112
- Award date: 8 January 2024
- Published: 11 January 2024
- Contract start: 9 January 2024
- Contract end: 28 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 917b1e70-3d79-4f5c-89c2-6eb41296e7ea-713198
- OCID: ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d

## Description

Defining the service owner role for the Contact Centre as a Service \(CcaaS\) contract and developing a blueprint for collaborative ways of working

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/917b1e70-3d79-4f5c-89c2-6eb41296e7ea-713198)