# Cafcass Call Centre Procurement

> A sourced UK public sector contract award published by Cafcass.

## Key facts

- Buyer: [Cafcass](/buyers/cafcass/contract-awards)
- Supplier: Cirrus Response Limited
- Award value: £82,000
- Award date: 15 December 2016
- Published: 24 February 2017
- Contract start: 1 March 2017
- Contract end: 28 February 2019
- Stage: awarded
- Procurement category: services
- Notice ID: d4608a76-4137-4e9a-8467-10eac379b6f9-132139
- OCID: ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49

## Description

FOR TRANSPARENCY PURPOSES ONLY\. Cafcass requires a Call Centre software package whch provides a single virtual business telephone system that spans fixed line and mobile phones, multiple offices and home workers\. Purchased agasint CCS G Cloud 7 agreement\.

## Related contract awards

- [CAF529-25 Post scanning solutions](/contracts/ocds-b5fd17-d8c20cc5-e83d-4f44-aa19-7d43bfe50d67) — Cafcass
- [CAF600-25 Fire health, safety and support & Fire risk assessments](/contracts/ocds-b5fd17-50744a4a-1268-455e-b3a0-eb290144b0d9) — Cafcass
- [Background checking services](/contracts/ocds-b5fd17-abbe9ffc-c070-46c3-9f51-8834e565afab) — Cafcass
- [Egress security software](/contracts/ocds-b5fd17-57cc9924-614c-43d4-a28f-cc417336bbb1) — Cafcass
- [Telephony Services](/contracts/ocds-b5fd17-22bc5373-fed6-47e2-8cdf-6fadf6581d9b) — THE ELECTORAL COMMISSION
- [Workforce Management Software](/contracts/ocds-b5fd17-4131a4c1-0b6f-49fc-ac96-90a15646ecd8) — FCA
- [GB-London: CON-22-244 Calabrio Service](/contracts/ocds-b5fd17-d71c44b5-bbe3-468d-92b0-94c892bdf9af) — Financial Conduct Authority
- [QOC937 2026-08-25 \(0900\) Beccles - Bure Park Specialist Academy, Great Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7ca10681-12f2-476e-93c5-018597ad2650) — Suffolk County Council Passenger Transport
- [EPR Delivery Partner - Benefits Realisation Services](/contracts/ocds-b5fd17-6176f4a6-96f7-4055-b1c2-7d2528a56e7b) — United Lincolnshire Teaching Hospitals NHS Trust
- [EPR Delivery Partner - Testing Delivery and Assurance Services](/contracts/ocds-b5fd17-5242b8de-ea34-40dc-930f-8c593a05e574) — United Lincolnshire Teaching Hospitals NHS Trust
- [QBH179 2026-08-25 \(0900\) Winston to Castle East School, Bungay \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7e173943-0209-4866-93ea-c3e611f1b8eb) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d4608a76-4137-4e9a-8467-10eac379b6f9-132139)