# Customer Relationship and Case Management \(CRCM\) Solution

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [The Riverside Group Limited](/buyers/the-riverside-group-limited/contract-awards)
- Published: 13 June 2023
- Planned start: 2 October 2023
- Planned end: 1 October 2028
- Stage: open_tender
- Procurement category: goods
- Notice ID: b63ba411-0f81-422b-803b-9df2fbc6669f-653036
- OCID: ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d

## Description

The Riverside Group \(TRG\) are seeking to procure a strategic Customer Relationship and Case Management \(CRCM\) solution for use in effectively supporting operational delivery of care and support to customers nationwide\. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support \(RCS\) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost\.co\.uk/theriversidegroup/aspx/Home Additional information: Please the procurement documentation available at https://in-tendhost\.co\.uk/theriversidegroup/aspx/Home Is a Recurrent Procurement Type? : No

## Related contract awards

- [Colleague competency solution - AWARD](/contracts/ocds-b5fd17-583882ad-5f4a-49be-9280-948bbf357f5c): The Riverside Group Limited
- [External Audit - AWARD](/contracts/ocds-b5fd17-f604f71d-61ab-4298-af40-de5082b42f3b): The Riverside Group Limited
- [Commercial Pressure Vessel Insurance Inspection 2026 - AWARD](/contracts/ocds-b5fd17-e39d27e8-d41d-4031-b565-65bb27541466): The Riverside Group Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b63ba411-0f81-422b-803b-9df2fbc6669f-653036)