# CON 21-254 Contingency Resource

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [THE FINANCIAL CONDUCT AUTHORITY](/buyers/financial-conduct-authority/contract-awards)
- Contract winner: Sitel UK Ltd
- Award value: £209,500
- Tender value: £209,500
- Award date: 12 December 2021
- Published: 12 January 2022
- Contract start: 13 December 2021
- Contract end: 12 June 2022
- Stage: awarded
- Procurement category: services
- Notice ID: d7d1302a-3d08-40ce-bcf3-113a328a048f-499868
- OCID: ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322

## Description

Contingency resource to support in the FCA call centre due to increased volumes\.

## Related contract awards

- [Digital Certificates](/contracts/ocds-b5fd17-5a2528ea-3c6c-49a7-910b-05e3ba95b148): Financial Conduct Authority
- [Data Governance Consultant Services](/contracts/ocds-b5fd17-b76a4cb5-888c-4273-93bc-567339ac5a81): Financial Conduct Authority
- [SMCR Project - Innovation and Delivery Partner - Contract modification](/contracts/ocds-b5fd17-f84ed2c9-58f8-48c0-b581-b727e80bf766): Financial Conduct Authority
- [Admin surge support service](/contracts/ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38): Home Office
- [Helpdesk Function](/contracts/ocds-b5fd17-92ad1f29-d79f-46fb-af7f-06a1dac3592d): HS2
- [Provision of Health Measure at the Border COVID Helpline](/contracts/ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d7d1302a-3d08-40ce-bcf3-113a328a048f-499868)