# EUC service support

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Sheffield City Council](/buyers/sheffield-city-council/contract-awards)
- Contract winner: Specialist Computer Centres \(SpCC\)
- Award value: £1,482,221
- Tender value: £1,482,221
- Award date: 2 July 2024
- Published: 2 July 2024
- Contract start: 1 April 2024
- Contract end: 31 March 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 6351b20d-403f-411f-9c22-88a6068d01de-763549
- OCID: ocds-b5fd17-f7a130cf-fcbb-486a-a19c-6c8048773003

## Description

The 'service wrap' is IT support services, which are listed below, in which the member of staff has reported an IT issue via the Council's help desk and the help desk has escalated to the supplier to investigate/manage\. The monthly fee is based on a pre-set agreed service volume \(270 incidents in a month\) which is reviewed quarterly\. Where this results in more than a 5% tolerance additional fees are applied\. There is also a reduction whereby less than 5%\. The decision taken to award this contract was made on 18/03/2024 \. The contract award was made as a Call Off from Crown Commercial Services, reference - OPP-3717738 using Key Criteria Search which resulted in a single supplier\.

## Related contract awards

- [SPRINGS LEISURE CENTRE - LEISURE FACILITIES PROGRAMME](/contracts/ocds-b5fd17-30188f2b-9028-4260-ada8-2d42fa56419d): SHEFFIELD CITY COUNCIL
- [Executive Search 6x roles in Transport](/contracts/ocds-b5fd17-98338178-1d88-4832-bb92-6ae35b810a7c): Sheffield City Council
- [CX - Environmental](/contracts/ocds-b5fd17-cec429f6-80ae-471f-9282-90a2c0b1adec): Sheffield City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6351b20d-403f-411f-9c22-88a6068d01de-763549)