# Provision of Customer Contact & Business Services

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough Of Bexley](/buyers/london-borough-of-bexley/contract-awards)
- Tender value: £16,684,000
- Published: 11 December 2016
- Planned start: 1 April 2017
- Planned end: 31 March 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: f72d343f-9d78-43d8-ab14-28e625224b6f-120630
- OCID: ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f

## Description

Customer contact service for the Council currently provided in-house by the contact centre\. This includes face-to-face, telephone, email & online contact\. Business support service currently provided in-house by the centralised Business Support Service hubs\. This is the core service element of the contract with a potential value of £20\.600m\. Optional bids are sought for Emergency out of hours service, currently provided under contract by a third party\. This includes telephone and email contact\. Customer contact for Revenues & Benefits, currently provided by a third party\. This includes face-to-face, telephone and online contact \. Additionally the contract value shown allows for additional services to be added to the core service and for the arrangement to be extended to our health and shared service partners but managed by Bexley\. Only the core element of contract value shown for the potential duration of the contract is guaranteed\.

## Related contract awards

- [6375 - Children Residential Placements Framework](/contracts/ocds-b5fd17-2cb42622-5bae-46b8-8edc-3cf283d30480): London Borough of Bexley
- [6341 - Expanding Community Day Opportunities for Adults with a Physical Disability](/contracts/ocds-b5fd17-018d5529-2365-4933-8085-503d3e6b29ac): London Borough of Bexley
- [6292 - Day Opportunities for Adults with Learning Disabilities - Lot 1 Carlton Centre Lot 2 Smerdon Centre](/contracts/ocds-b5fd17-acf30b1a-dd82-4896-9c09-635ed9492b0c): London Borough of Bexley

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f72d343f-9d78-43d8-ab14-28e625224b6f-120630)