# Claimant Service and Experience Survey \(CSES\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: TNS UK Ltd
- Award value: £354,908
- Tender value: £354,908
- Award date: 6 May 2016
- Published: 18 November 2016
- Contract start: 29 April 2016
- Contract end: 30 September 2017
- Stage: awarded
- Procurement category: services
- Notice ID: 3539e055-0673-4a27-92cb-1b0d6e7acc04-104340
- OCID: ocds-b5fd17-f815ab67-adc9-11e6-9901-0019b9f3037b

## Description

The service to be commissioned comprises a contract for 3 years and four months, with an initial term of one year, with options to extend in increments reviewed on an annual basis, subject to funding\. The research will consist of four survey waves per year \(quarterly\)\. The primary aims of the research are: - To explore the views and experiences of customers and claimants who have had meaningful contact with DWP within the reporting quarter\. - To assess DWP service provision against four key metrics of performance; ‘Ease of Access’, ‘Getting it Right’, ‘Keeping you Informed’ and ‘Right Treatment’\. - To detect variations in the views and experiences of claimants in receipt of different benefits\. - The Departmental aim underlying the research is: - To deliver an efficient and effective claimant service, delivering value for money whilst maintaining a high performance against the four metrics stated above\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3539e055-0673-4a27-92cb-1b0d6e7acc04-104340)