# Contact Centre Services

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [BIP SOLUTIONS LIMITED](/buyers/bip-solutions-limited/contract-awards)
- Published: 14 February 2025
- Planned start: 1 April 2021
- Planned end: 31 March 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 7743b1a3-2e3b-4e81-8731-d8bf82a32354-826285
- OCID: ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178

## Description

Modification Notice Original description: The provision of Customer Services via telephony and potentially other communication channels\. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat\. Description of the modifications Increase in the overall value of the contract by an additional £3\.7M, for final 3 months of the contract\. Original contract value increased to £75M on 04/03/2021 Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances: The Contact Centre Contract has been consumed earlier than intended due to a few additional cost pressures which were not anticipated\. The increase in value requested of £3\.7M is to enable business as usual to manage demand levels at this time of year\. The Regulation 72 \(1\) a allows an increase such as SLC requires\. The increase is less than 50% of the original contract value\.

## Related contract awards

- [GB-London: Cyber Security and Resilience](/contracts/ocds-b5fd17-7d78f714-3be5-429f-ba23-efac488129fc): BIP SOLUTIONS LIMITED
- [Museum Consumables for Collection Storage Framework](/contracts/ocds-b5fd17-a1d2a664-50a9-4181-b4b4-c4e220ae5257): BIP SOLUTIONS LIMITED
- [GB-London: Next Generation Firewalls](/contracts/ocds-b5fd17-35f6c535-efec-4d7e-a4f7-2b6ca761b6a1): BIP SOLUTIONS LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7743b1a3-2e3b-4e81-8731-d8bf82a32354-826285)