# IT Service management tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [LEEDS TRINITY UNIVERSITY](/buyers/leeds-trinity-university/contract-awards)
- Contract winner: IVANTI UK LIMITED
- Award value: £40,087
- Award date: 28 May 2021
- Published: 27 July 2021
- Contract start: 31 May 2021
- Contract end: 20 May 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 17ad8a94-8b83-4a89-a074-29f33ebdc3a8-455205
- OCID: ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31

## Description

The new system should support our goal to "provide a service management solution and for the IT Services, Information Systems and Library Services, to deliver improved efficiencies and ways of working, enhanced oversight and a better customer experience"\. \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* The procurement will be conducted exclusively via the university's e-tendering website, where all documentation can be found and downloaded: https://neupc\.delta-esourcing\.com/members/leeds-trinity-university/ \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* The invitation to tender opens at 1730h on Tuesday 23/03/2021 The tender submission deadline is 1600h on Friday 23/04/2021 \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Accessing a Tender Opportunity via the university's e-tendering website: Once you have created a supplier profile, to respond to an opportunity, click 'Response Manager' or 'View Invites' and Responses\. You will then be presented with a list of all opportunities your organisation has previously worked on and be given the option of viewing current invites or entering the access code to begin responding to a new opportunity \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* The Access Code is D5RVYZ2X8T \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Additional information: Deadline for receipt of queries about the tender : 22/04/2021

## Related contract awards

- [High performance network hardware - A call off from JISC awarded framework agreement Proc2719 for Network Solutions](/contracts/ocds-b5fd17-eeb09494-8bf7-4fb8-936c-c5ec826bf829): LEEDS TRINITY UNIVERSITY
- [IT network malware protection\. A CALL OFF FROM JISC AWARDED FRAMEWORK AGREEMENT PROC2719 NETWORK SOLUTIONS](/contracts/ocds-b5fd17-4b9e7e14-c0f7-4a59-ae34-c47c9bd345b5): LEEDS TRINITY UNIVERSITY
- [Microsoft 365 Licence Agreements CALL OFF FROM SUPC AWARDED FRAMEWORK AGREEMENT \(SLRA\)](/contracts/ocds-b5fd17-f9db68db-c8f6-432a-9df5-3a623d5ef699): LEEDS TRINITY UNIVERSITY
- [Ivanti Neurons Renewal](/contracts/ocds-b5fd17-e5e05931-83c6-44e9-b64d-734d5767bf90): WEST MIDLANDS COMBINED AUTHORITY
- [Helpdesk Ticketing System](/contracts/ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56): University of Lincoln
- [Ivanti Cherwell ITSM subscription](/contracts/ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80): UNIVERSITY OF EAST ANGLIA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/17ad8a94-8b83-4a89-a074-29f33ebdc3a8-455205)