# Provision and Maintenance of Service Desk System

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Bath and North East Somerset Council](/buyers/bath-and-north-east-somerset-council/contract-awards)
- Tender value: £64,000
- Published: 18 November 2016
- Planned start: 15 September 2016
- Planned end: 24 September 2019
- Stage: open_tender
- Notice ID: b4f04860-a55b-489b-beab-e899d0554477-104483
- OCID: ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b

## Description

The Council is reviewing its current Service Desk System and is looking at the market for a replacement system that will offer improved functionality, value for money, aligned with ITIL process and provide simple customisable features\. The contract will be for 36 months with the option to extend for a further 12 months\. Full details for tender document can be found on www\.supplyingthesouthwest\.org\.uk

## Related contract awards

- [Fault Reporting & Case Management System](/contracts/ocds-b5fd17-ca91900e-02f5-4c24-a22f-ca520abd817f): Bath and North East Somerset Council
- [Farrington Gurney Works NEC4 ECC Option A](/contracts/ocds-b5fd17-2e476d9d-62de-4080-aab7-d91da75578d1): Bath and North East Somerset Council
- [Network Projects Kit](/contracts/ocds-b5fd17-a269df59-10ef-4f59-b174-0e6cf0d29e99): Bath and North East Somerset Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b4f04860-a55b-489b-beab-e899d0554477-104483)