# Freshservice IT Service Management \(ITSM\) Tool

> A sourced UK public sector contract award published by Sussex Community NHS Foundation Trust.

## Key facts

- Buyer: [Sussex Community NHS Foundation Trust](/buyers/sussex-community-nhs-foundation-trust/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £270,720
- Tender value: £207,720
- Award date: 11 April 2023
- Published: 31 May 2023
- Contract start: 11 April 2023
- Contract end: 10 April 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: c5bd61f1-be6e-44a7-b8a5-9ff318c21127-649342
- OCID: ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e

## Description

Freshservice IT Service Management \(ITSM\) Tool

## Related contract awards

- [Consultancy and Advisory Services for Health](/contracts/ocds-b5fd17-e4010854-2ece-4232-8e7e-d5753715e2cd) — Sussex Community NHS Foundation Trust
- [Provision of Consultancy Services - Leadership Team Coaching](/contracts/ocds-b5fd17-10abf162-6ef3-4d0d-b8da-6b51e068f376) — Sussex Community NHS Foundation Trust
- [Consultancy and Advisory Services for Trust Strategy Review](/contracts/ocds-b5fd17-cb676e10-63fc-4050-8a4a-92fbe87ee2d5) — Sussex Community NHS Foundation Trust
- [SIP Telephony Services](/contracts/ocds-b5fd17-f17a50b5-56af-4f4d-a52a-d08fce6da5d0) — Sussex Community NHS Foundation Trust
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c) — Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91) — Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0) — The Princess Alexandra Hospital NHS Trust
- [Workforce, Training and Education IT Service Desk](/contracts/ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7) — NHS England
- [eCase Management System](/contracts/ocds-b5fd17-90ab1301-17a0-433e-bb6c-d86ab9ea86fb) — Home Office
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1) — UK SHARED BUSINESS SERVICES LIMITED
- [Linford Wood Furniture](/contracts/ocds-b5fd17-ed3c47f6-b6ce-4619-aa6d-cab73ba50dfc) — Milton Keynes Council
- [Siemens Somatom X\.ceed CT Scanner](/contracts/ocds-b5fd17-d2b4b82d-1910-449d-a871-14333a84496b) — Northumbria Healthcare NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5bd61f1-be6e-44a7-b8a5-9ff318c21127-649342)