# Transferring Tax Credits Debts to DWP

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [IPSOS MORI](/contract-winners/ipsos-mori/public-sector-contract-awards)
- Award value: £19,603
- Tender value: £19,603
- Award date: 14 June 2017
- Published: 27 July 2017
- Contract start: 7 July 2017
- Contract end: 8 September 2017
- Stage: awarded
- Notice ID: 06080792-98ca-4d90-8979-5fb4032a0c12-162387
- OCID: ocds-b5fd17-f9d26148-19d9-4828-b1c2-82062646d013

## Description

Assignment under the Market Research Framework MR130001\. This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery\. In particular, it will seek to: • Walk through the end to end journey with customers to explore their likely reactions at each stage; • Ensure the messages in the letter are clear and unambiguous; • Find out what questions people have once they have read the letter and test this alongside the draft web guidance to identify gaps\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/06080792-98ca-4d90-8979-5fb4032a0c12-162387)