# Arcus Answer Automated FAQ Response

> A sourced UK public-sector contract award published by Business Energy and Industrial Strategy.

## Key facts

- Public buyer: [Business Energy and Industrial Strategy](/buyers/business-energy-and-industrial-strategy/contract-awards)
- Contract winner: [Arcus Global Limited](/contract-winners/arcus-global/public-sector-contract-awards)
- Award value: £95,000
- Tender value: £95,000
- Award date: 27 September 2019
- Published: 25 November 2019
- Contract start: 1 October 2019
- Contract end: 31 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: eaa9e876-2a12-4f20-a493-ea294b53e117-328305
- OCID: ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0

## Description

• Use of Artificial Intelligence to respond to inbound call questions automatically • Instantly answer customer requests 24/7 x 365 \(if required, as agreed between the Parties\) • Reliably deliver consistent messages • Provide near real time reporting dashboard • Be quickly implemented using an Agile approach • Give BEIS instant visibility of questions the chatbot is unable to answer • Provide a fast & responsive user experience • Include creation of a dashboard with agreed Management Information \(MI\) Additional information: This was awarded from a call off from the Crown commercial service framework G Cloud 11

## Related contract awards

- [Delivery Partner 2 \(DP2\) - WH:SHF and WH:LG](/contracts/ocds-b5fd17-6383d3ed-9d3a-465d-b07d-d2dc4ea380ae): Business Energy and Industrial Strategy
- [Heat Network Efficiency Scheme - HNES MAIN](/contracts/ocds-b5fd17-ff1b5f5e-3982-4e39-b7c9-d2d23fdc232d): Business Energy and Industrial Strategy
- [Re-procurement of Hydrogen Legal Advisors](/contracts/ocds-b5fd17-48dee1e9-b7ac-43b0-a88c-f8a217ce2a34): Business Energy and Industrial Strategy
- [Planning System Replacement](/contracts/ocds-b5fd17-64c50d79-c91f-4ef2-9ba2-b4972557c0a1): Enfield Council
- [Appointment of a Supplier for the Provision of a Planning and Building Control IT system](/contracts/ocds-b5fd17-e5c7e082-c864-40e1-a7b8-1c0ee6c4f44a): Epping Forest District Council
- [TC 806 Planning, Land Charges Address Management & Building Control](/contracts/ocds-b5fd17-f57d976d-0485-4177-88cb-28f1f439602c): Manchester City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/eaa9e876-2a12-4f20-a493-ea294b53e117-328305)