Customer Access Solution

The NHS Business Services Authority ("NHSBSA") would like to invite interested and appropriately qualified suppliers to a free, online webinar to take place on 11th August 2016. The purpose of the webinar is for the NHSBSA's Customer Access Team to engage with suppliers so as to inform our requirements for any future procurement of tools/services.

PLEASE NOTE THE WEBINAR WAS HELD ON THE 11TH AUGUST. THE OPPORTUNITY TO REGISTER FOR THE WEBINAR HAS NOW CLOSED.

Following the Webinar a Request for Information (RFI) has been published via the NHSBSA's e-tendering site. Suppliers are now invited to respond to the RFI. The closing date for suppliers to register for the RFI is 29th August 2016. RFI responses are required by no later than 12:00 noon on Tuesday 30th August 2016.

Please note that this is a RFI only. You should note that this is a benchmark and market research exercise only and is not an invitation to tender or invitation to offer an agreement.

Background to the Project

What?: The NHSBSA is looking to develop and implement of an Access Management Solution for all of our services which are accessed by internal and external users such as the general public.

Why?: We believe that implementing such a solution will reduce operational cost and improve quality of services we deliver.

Additional information: The opportunity can be viewed via the 'View current opportunities and notices' link. Suppliers can create an account and access the RFI documents.