# eCase Correspondence Complaints case management system 2021

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [FIVIUM LIMITED](/contract-winners/fivium/public-sector-contract-awards)
- Award value: £1,665,140
- Tender value: £1,665,140
- Award date: 29 March 2021
- Published: 13 April 2021
- Contract start: 1 April 2021
- Contract end: 31 March 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: 186c358f-5954-4832-960f-3fe00385d0c7-428086
- OCID: ocds-b5fd17-fb3fbf3d-183c-4f2b-bdd8-65df42c847f0

## Description

Digital had a requirement to replace the system \(Comet\) supporting Ministerial Correspondence \(MC\), Parliamentary Questions \(PQs\) and Freedom of Information \(FoI\) requests\. Although the overall caseload is a tiny proportion of DWP's correspondence the targets are monitored closely by Ministers, Cabinet Office, the Information Commissioner \(FOI\) and Parliament's Procedure Committee \(PQ's\)\. Delays processing cases would therefore have significant reputational and legal impact on DWP and its Ministers\. Deliver business efficiencies and enhanced service to Ministers through improved system performance and functionality GDPR compliance A flexible and secure case management system designed specifically for Public Sector\. The service enables a single platform for management of Freedom of Information \(FOI\), SARs, Ministerial Correspondence \(MC\), Parliamentary Questions \(PQ\), Letters, Complaints, Court Orders, and Investigations\.

## Related contract awards

- [Independent Review of Operational Contract Management \(OCM\)](/contracts/ocds-b5fd17-5bcc951a-1cb2-486c-b803-6feccf2b651d): Department for Work and Pensions
- [Laptop Device Call Off 2026](/contracts/ocds-b5fd17-29e6bc84-f6d7-49d4-b0f9-5b33db9776b1): Department for Work and Pensions
- [Workplace Services - Security Guarding](/contracts/ocds-b5fd17-dbf08388-854d-42f1-8044-b1023c5d750e): Department For Work and Pensions
- [Provision and Support of a Correspondence Case Management System](/contracts/ocds-b5fd17-c59bb221-9234-4e3d-bdd3-828be4979cb9): HM TREASURY
- [eCase - Case Management System](/contracts/ocds-b5fd17-c3876f19-435e-4912-8a7b-62fd905fa609): The British Broadcasting Corporation \(BBC\)
- [Case Management System](/contracts/ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e): Herefordshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/186c358f-5954-4832-960f-3fe00385d0c7-428086)