# The Provision of a Case Management System Software Package

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Your Homes Newcastle Ltd](/buyers/your-homes-newcastle-ltd/contract-awards)
- Published: 25 June 2019
- Stage: pre_procurement
- Notice ID: d7057028-f798-414b-850a-4830475f440e-297267
- OCID: ocds-b5fd17-fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be

## Description

Your Homes Newcastle \(YHN\) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required\. As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace\. This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years\. By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers\. The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements\. Additional information: Project ID Reference: DN417898 - In order to download and view all Supplier Engagement Event documents, you have to be registered with the NEPO web-portal\. If you are not registered, this can be done by following the link address provided \(https://procontract\.due-north\.com/Login\)\. ALL questions, queries and requests relating to this procurement opportunity MUST be made direct to the contact details provided within this Contract Finder notice\.

## Related contract awards

- [Graham Park Road Roofing Scheme](/contracts/ocds-b5fd17-aed87f2f-e54f-4b55-94a0-fd72dc2d26c5): Your Homes Newcastle Ltd
- [One-off Fire Doors, Citywide](/contracts/ocds-b5fd17-4fffe2ed-b91a-45a2-adf4-aca735a7b932): Your Homes Newcastle Ltd
- [Flooring Works to Westgate Multi Storey Housing Blocks](/contracts/ocds-b5fd17-570bca61-3352-4add-8145-b993218df90d): Your Homes Newcastle Ltd

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d7057028-f798-414b-850a-4830475f440e-297267)