# ESCC - FW - iCasework Case Management System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [East Sussex County Council](/buyers/east-sussex-county-council/contract-awards)
- Contract winner: [CIVICA UK LIMITED](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £217,670
- Tender value: £116,000
- Award date: 30 January 2021
- Published: 1 September 2023
- Contract start: 3 July 2021
- Contract end: 2 July 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 48fe1712-94d8-427f-8078-7afd8b6bd6ab-676964
- OCID: ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a

## Description

To replace/renew the contract for a case management system \(CMS\) for managing complaints, enquiries, member enquiries, compliments, Ombudsman \(Lgsco\) complaints, FOI and environment information requests, data protection requests for public and police and ICO complaints\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/48fe1712-94d8-427f-8078-7afd8b6bd6ab-676964)