# Contact Centre as a Service

> A sourced UK public sector contract award published by Money and Pensions Service.

## Key facts

- Buyer: [Money and Pensions Service](/buyers/money-and-pensions-service/contract-awards)
- Supplier: [Kerv Digital Limited](/suppliers/kerv-digital/public-sector-contract-awards)
- Award value: £9,187,844
- Tender value: £9,187,844
- Award date: 16 October 2025
- Published: 4 November 2025
- Contract start: 24 October 2025
- Contract end: 23 October 2027
- Stage: awarded
- Procurement category: goods
- Notice ID: c146e70b-0de7-438c-a032-5caf41b41417-870692
- OCID: ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d

## Description

This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement\. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually\. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support\.

## Related contract awards

- [Cyber Security Audit Test](/contracts/ocds-b5fd17-b042dc50-4f47-4c08-817e-d9afb0834bdd) — Money and Pensions Service
- [IT Advisory Services](/contracts/ocds-b5fd17-4d8ead4a-5582-45a7-86d8-10dc622b264c) — Money and Pensions Service
- [Docusign Agreement \(2026 - 2029\)](/contracts/ocds-b5fd17-c1493450-ad4b-4be3-8b7e-b094c579c1f8) — Money and Pensions Service
- [Pensions Dashboards Cloud Hosting Services](/contracts/ocds-b5fd17-e7050ee2-c151-4c0a-ae6c-dc86e3debf9f) — Money and Pensions Service
- [REACT Support](/contracts/ocds-b5fd17-80c7af28-f382-4840-a748-1c07e1ca172e) — H M REVENUE & CUSTOMS
- [GB-Manchester: ACE 702 CCS - Azure Migration Discovery](/contracts/ocds-b5fd17-633896db-97d8-4519-83a8-855fa125d5fd) — The Arts Council of England
- [The Funding Service \(TFS\) Optimisation & Early Life Support \(ELS\)](/contracts/ocds-b5fd17-e1cab142-5974-4769-afe5-f2d1741d6815) — UK RESEARCH & INNOVATION
- [Provision of Liquid Fuels](/contracts/ocds-b5fd17-f75da3a5-e92f-4894-a716-a058346b7007) — Epping Forest District Council
- [BDC Material Supply & Associated Services - Lot 1 - Plumbing, Heating Via PFH](/contracts/ocds-b5fd17-755554cb-c6f1-4f6b-a969-866d60e94a38) — Bromsgrove District Council
- [Supply of Digital PCR including Consumables and Maintenance](/contracts/ocds-b5fd17-7b8e343c-035c-4319-bf59-a805e84f5d87) — NHS Blood and Transplant
- [PAM 7036/27 - RFL - MEMG CAPITAL - 2 X Desktop Keypoint\.NET Focus Systems, Windows 10 LTSC](/contracts/ocds-b5fd17-ce95b1ba-dc21-4ef8-a157-60a41c4f827c) — Royal Free London NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c146e70b-0de7-438c-a032-5caf41b41417-870692)