# Home Group - Customer Insight Framework \(2017\)

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Home Group](/buyers/home-group/contract-awards)
- Tender value: £800,000
- Published: 19 December 2017
- Planned start: 1 April 2018
- Planned end: 1 April 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: eff05287-f046-48d2-8a97-0c81fa1eddb8-187790
- OCID: ocds-b5fd17-fc18bd03-c0c9-49e0-843d-040e025d68eb

## Description

Home Group is looking to establish a Framework for Customer Insight covering: \(1\) Customer Satisfaction Tracking \(Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis \(Structured and unstructured survey responses\), Surveying functionality: Multi-channel approach via \(not exclusive to\): Telephony, SMS, IVR, E-mail\.\.\.\), \(2\) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Face-to-face, Multi-Channel\.

## Related contract awards

- [Void Cleaning Services - North East - Framework](/contracts/ocds-b5fd17-5d02f87a-006c-415a-b61d-c1c2be6b0645): Home Group
- [DOOR ENTRY SYSTEM AND COMMUNAL DOOR REPLACEMENT FRAMEWORK](/contracts/ocds-b5fd17-3fa34ef1-2b0d-4707-ba4f-a9824b328800): Home Group
- [Electrical Works - Contractor Framework - Northeast](/contracts/ocds-b5fd17-881afbc1-de02-4758-9487-1bd4d05001a0): Home Group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/eff05287-f046-48d2-8a97-0c81fa1eddb8-187790)