National Pathways Light & 111 Resilience Capacity Model

There continues to be significant uncertainty around expected demands on the NHS 111 service.

To meet this challenge and alleviate key times of pressures on the core NHS111 service, we intend to contract for two proposed services, which are split into Lots within the ITT: Lot A: Scalable surge capacity management of those cases that can be taken by a Service Advisor (SA) using current and future Pathways Light modules. (est. £14m) Lot B: National Resilience Capacity (core NHS111 model delivered via Health Advisors and Clinicians). (est. £9.8m)