# Provision of Citizen Portal CRM Portal - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Sussex Police](/buyers/sussex-police/contract-awards)
- Contract winner: [Softcat](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £0
- Award date: 28 August 2024
- Published: 19 May 2025
- Contract start: 23 September 2024
- Contract end: 22 September 2030
- Stage: awarded
- Procurement category: goods
- Notice ID: 0d2cc864-d429-4285-b639-34c86337d36a-845943
- OCID: ocds-b5fd17-fc880295-f89d-439a-8b4e-3431998ea6a8

## Description

A cloud based customer relationship management tool, which enables automatic updates that can also be personalised and two-way between the Authority and members of the public, mainly focusing on victims\.

## Related contract awards

- [The Provision of workstation for Digital Forensic Team - AWARD](/contracts/ocds-b5fd17-e7f141df-d54a-4a3b-a79c-428443ecc1bd): Sussex Police
- [Electronic Quality Management System](/contracts/ocds-b5fd17-af686a49-679a-46ed-909f-230d11a7fd3b): Sussex Police
- [Sussex VRP Evaluation](/contracts/ocds-b5fd17-aa42164d-334b-493b-8284-3066d0c8d7c4): Sussex Police
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0d2cc864-d429-4285-b639-34c86337d36a-845943)