Contract award record
Audit Provision for the Assistance for Disabled Passengers
Tender value £35,000
Notice details
- Published
- Category
- services
- Buyer region
- London
- Source
- View official notice
Public buyer and contract winner
Public buyer
OFFICE OF RAIL AND ROADContract winner
BEST PRACTICE GROUP PUBLIC LIMITED COMPANYAward value£30,000
- StartCompleted
- AwardedCompleted
- EndCompleted
Work description
This is a project to assess how 5 Train Operating Companies (TOCs) manage the provision of assistance for disabled people. There are three principal elements, comprising audits of the following aspects:
1) TOC interaction with use of with the Rail Delivery Group's the Passenger Assist reservation system for booking assistance, including entering information into the RDG system, communication of booking information to station staff, and other TOCs where appropriate.
2) TOC implementation of the handover protocol for communication between departure station and destination station.
3) The overall management system used by TOCs, including monitoring wand assurance processes that TOCs have in place for how they provide passenger assistance.