# Audit Provision for the Assistance for Disabled Passengers

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Contract winner: BEST PRACTICE GROUP PUBLIC LIMITED COMPANY
- Award value: £30,000
- Tender value: £35,000
- Award date: 5 April 2023
- Published: 21 April 2023
- Contract start: 1 April 2023
- Contract end: 30 June 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 4ed9041b-c120-4039-9e45-1fd202078367-638222
- OCID: ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea

## Description

This is a project to assess how 5 Train Operating Companies \(TOCs\) manage the provision of assistance for disabled people\. There are three principal elements, comprising audits of the following aspects: 1\) TOC interaction with use of with the Rail Delivery Group's the Passenger Assist reservation system for booking assistance, including entering information into the RDG system, communication of booking information to station staff, and other TOCs where appropriate\. 2\) TOC implementation of the handover protocol for communication between departure station and destination station\. 3\) The overall management system used by TOCs, including monitoring wand assurance processes that TOCs have in place for how they provide passenger assistance\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4ed9041b-c120-4039-9e45-1fd202078367-638222)