# Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS ENGLAND](/buyers/nhs-england/contract-awards)
- Contract winner: HINDUJA GLOBAL SOLUTIONS UK LIMITED
- Award value: £25,000,000
- Award date: 14 March 2022
- Published: 29 March 2023
- Contract start: 21 March 2022
- Contract end: 21 September 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 32a14dbb-6938-48d4-9cbd-44dcbe9b40c3-629579
- OCID: ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e

## Description

The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service \(CRS\)\. The service works in support of the National Vaccine Data Resolution Service, \(VDRS\) and Covid Pass and Medication Exemptions\.

## Related contract awards

- [Adult Screening and Personalisation Digital Delivery Services](/contracts/ocds-b5fd17-e39e63c3-cb93-443c-9d87-dfccd29235fa): NHS England
- [Finance Transformation & Enablement Project Support](/contracts/ocds-b5fd17-3607e706-33f0-41c5-b40f-d42e32d91957): NHS England
- [Frontline Digitisation - Support Offer, Tiger Teams](/contracts/ocds-b5fd17-e73c824e-1a70-4c61-8602-675ba87a9e1c): NHS England
- [Single Service Centre - HGS](/contracts/ocds-b5fd17-31a98106-5895-4224-804e-81bd08b91606): UK Health Security Agency
- [Provision of Outsourced Contact Centre Services](/contracts/ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9): Government Digital Service
- [Provision of Contact Centre Services for The Single Service Centre HGS Contract](/contracts/ocds-b5fd17-2c65ffee-a6a7-4e8c-b3cf-6d8f4c40eabe): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/32a14dbb-6938-48d4-9cbd-44dcbe9b40c3-629579)