# Telephony Service Voice Artist

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: MAZARU LIMITED
- Award value: £120,000
- Tender value: £120,000
- Award date: 28 January 2022
- Published: 1 March 2022
- Contract start: 1 February 2022
- Contract end: 1 February 2025
- Stage: awarded
- Procurement category: goods
- Notice ID: 9e5e90b0-6900-4559-8ec5-6d803b6ed45d-514189
- OCID: ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c

## Description

HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call\. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Application within the HMRC Telephony Services\. In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist\. \(e\.g\. relating to EU Transition, Covid or new Government policy\)\. We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service\. As well as continuity in HMRC tone, it will allow us to transfer and utilise a large amount of pre-existing material\.

## Related contract awards

- [TPC STRATEGIC DELIVERY PARTNER](/contracts/ocds-b5fd17-4310452a-3d86-46ea-b34d-f2f93f29decb): H M REVENUE & CUSTOMS
- [SAP Success Factors Contract Subscription renewal](/contracts/ocds-b5fd17-44294bd6-c63e-441a-b381-e9cbe884de3f): H M REVENUE & CUSTOMS
- [PCI DSS Attestation contract](/contracts/ocds-b5fd17-c7e49934-dfbe-41ca-bb92-ca3c6aaf5b6c): H M REVENUE & CUSTOMS
- [Telephony Voice Artist](/contracts/ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549): H M REVENUE & CUSTOMS
- [Mazaru Customer Services \(con\_21167\)](/contracts/ocds-b5fd17-eadb628f-809a-45bd-a226-37226fac5bb0): Department For Education
- [Interactive Voice Recognition \(IVR\) Response Communications](/contracts/ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18): Department for Education

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9e5e90b0-6900-4559-8ec5-6d803b6ed45d-514189)