Contract award record
Customer Feedback System
Notice details
- Published
- Category
- services
- Buyer region
- South East
- Source
- View official notice
Public buyer and contract winner
Award value£157,625
- AwardedCompleted
- StartNext
- EndUpcoming
Work description
Contract was awarded via G-Cloud 14.
Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.
The system encompassed the following types of feedback:
• Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints
The initial contract term is for 2 Years with a possible 1 Year extension.