# Customer Feedback System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Kent County Council](/buyers/kent-county-council/contract-awards)
- Contract winner: [CIVICA UK LIMITED](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £157,625
- Tender value: £157,625
- Award date: 21 May 2026
- Published: 28 July 2026
- Contract start: 1 October 2026
- Contract end: 1 October 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 752d3834-6f03-429f-953e-53b6a906809d-908612
- OCID: ocds-b5fd17-fdad8c37-2dd4-42ed-8c1b-605b938fd228

## Description

Contract was awarded via G-Cloud 14\. Customer Feedback system to handle Information Requests and Complaints handling\. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses\. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension\.

## Related contract awards

- [Learning Management System](/contracts/ocds-b5fd17-3af728da-50ca-4be4-a33c-120b7261e70c): Kent County Council
- [Apprenticeship provider](/contracts/ocds-b5fd17-cc8b0774-ad80-4a71-af80-2cac70f1fa73): Kent County Council
- [Personal Safety Devices](/contracts/ocds-b5fd17-b03506da-2484-4c0a-83e6-e7403e6bd985): KENT COUNTY COUNCIL
- [Canvassing](/contracts/ocds-b5fd17-c57e211d-2744-4273-971c-5f815246978b): Bassetlaw District Council
- [Web Hosted Case Management System](/contracts/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166): BIRMINGHAM CITY COUNCIL
- [Democratic Management System - Ashfield District Council](/contracts/ocds-b5fd17-01bdf472-e040-4caf-bb83-d4aff558d50e): Nottinghamshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/752d3834-6f03-429f-953e-53b6a906809d-908612)