# BHCC DS Casework Management

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Brighton & Hove City Council](/buyers/brighton-hove-city-council/contract-awards)
- Contract winner: Civica UK Limited
- Award value: £126,596
- Tender value: £126,597
- Award date: 21 October 2026
- Published: 5 November 2026
- Contract start: 1 August 2027
- Contract end: 31 July 2030
- Stage: awarded
- Procurement category: services
- Notice ID: fb5f2a63-fc5c-4f39-b388-148bca2883eb-920702
- OCID: ocds-b5fd17-fdedbf96-46fd-4aea-bf63-49fd91d17503

## Description

The system is required to manage end-to-end casework across the Customer Feedback and Information Rights functions within the Council\. The system must support efficient, compliant, and transparent handling of cases, enabling improved customer experience, regulatory compliance, and organisational insight through reporting and analytics\.

## Related contract awards

- [BHCC DH Cashless Parking Service](/contracts/ocds-b5fd17-2141b9c3-7cfa-4b18-99a5-d71751673885): Brighton & Hove City Council
- [BHCC DS Highways Licensing Software](/contracts/ocds-b5fd17-e703e881-0c3f-4c11-9250-cabba4a6f6a9): Brighton & Hove City Council
- [BHCC DR Banking Transactional Services Contract](/contracts/ocds-b5fd17-68f9fa37-1235-402a-aa21-2582fd1ad5ce): Brighton & Hove City Council
- [Electoral Management Software System](/contracts/ocds-b5fd17-77b766ec-0898-4e9a-80b9-c89e0d5f6346): Leicester City Council
- [Civica Pay](/contracts/ocds-b5fd17-6b2f6c09-d420-4a1d-a38b-66d030b710e1): Leeds City Council
- [Revenues and Benefits Document Management System \(DMS\)](/contracts/ocds-b5fd17-7bb3d988-0af2-43e2-96fc-4b938be4d603): Isle of Wight Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fb5f2a63-fc5c-4f39-b388-148bca2883eb-920702)