# GB-London: FSCS465 Customer Satisfaction \(call-off via FSCS425 Strategic Market Research Services\)

> A sourced UK public sector contract award published by Financial Services Compensation Scheme.

## Key facts

- Buyer: [Financial Services Compensation Scheme](/buyers/financial-services-compensation-scheme/contract-awards)
- Supplier: Watermelon Research Limited
- Award value: £335,536
- Tender value: £335,536
- Award date: 7 August 2023
- Published: 7 December 2023
- Contract start: 11 September 2023
- Contract end: 30 September 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 034acb0e-65f1-4844-bd14-c98bc11404d0-705437
- OCID: ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f

## Description

Provision of a service to ensure continued delivery of FSCS's Customer Satisfaction \(CSAT\) programme\. The contract will include a review of the current service, followed by a proposal to innovate and refresh the service in order to deliver our future strategy\.

## Related contract awards

- [GB-London: FSCS544 Total Facilities Management and Workplace Services \(RM6232\) Call-Off](/contracts/ocds-b5fd17-a2b3c23d-8565-4058-8326-ca23bc83cc06) — Financial Services Compensation Scheme
- [GB-London: Audio Visual Supply, Installation and Support](/contracts/ocds-b5fd17-e9146fd4-ba0e-467f-ab5d-8307eed8c7e7) — Financial Services Compensation Scheme
- [GB-london: FSCS526 Salary Benchmarking and Related Services](/contracts/ocds-b5fd17-b8585f8f-f3b2-41b1-a375-528011813a24) — Financial Services Compensation Scheme
- [FSCS498 Public Relations, Public Affair and Stakeholder Relations](/contracts/ocds-b5fd17-592a540d-ce74-47fa-8316-fafc54988811) — Financial Services Compensation Scheme
- [Translation & Interpreting Service](/contracts/ocds-b5fd17-54075a52-9d7d-4c1f-b548-9dc63dcc95cb) — London Borough of Waltham Forest
- [QBE082 09:00 2026-08-21 Haverhill to Sir Peter Hall School, Bury St Edmunds - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-3fe11212-9db7-4019-8387-e0a616618a82) — Suffolk County Council Passenger Transport
- [QOC931 09:00 2026-08-21 Onehouse & Newmarket to InToto Education, Fordham, Ely, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-88df1231-5adf-4f73-b42b-71e8931d53ab) — Suffolk County Council Passenger Transport
- [SEN20061-SEN-W/C TAXI-DOROTHY GOODMAN UPPER BARWELL LANE](/contracts/ocds-b5fd17-759dbe2b-b549-4a79-9512-eb9eafef5895) — Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/034acb0e-65f1-4844-bd14-c98bc11404d0-705437)