# 1718CSTD26 Understanding customer errors in tax credits

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [Ipsos MORI](/contract-winners/ipsos-mori/public-sector-contract-awards)
- Award value: £49,525
- Tender value: £49,525
- Award date: 15 December 2017
- Published: 30 January 2018
- Contract start: 15 January 2018
- Contract end: 20 June 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 2fe92c30-76b5-4f61-84ef-93f765c00797-194535
- OCID: ocds-b5fd17-feea082d-c5a4-457b-b6e3-f40e99355449

## Description

Tax credits are a flexible, responsive financial benefit available to eligible UK residents\. The accuracy of award payments relies on customers correctly reporting their circumstances and any changes that occur to their circumstances throughout the year\. This medium sized qualitative research aims to understand how tax credits customers manage their claim and why some tax credits customers do not accurately report changes to the hours they work, their employment or their income\. The research will provide evidence of how HMRC can best support customers to get their claims right and avoid errors occurring\. Additional information: This contract was let as part of a further competition within the BEIS Research & Evaluation Framework

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2fe92c30-76b5-4f61-84ef-93f765c00797-194535)