# Delivery of the Online Dispute Resolution \(ODR\) Contact Point

> A sourced UK public sector contract award published by Business Energy and Industrial Strategy.

## Key facts

- Buyer: [Business Energy and Industrial Strategy](/buyers/business-energy-and-industrial-strategy/contract-awards)
- Supplier: [Chartered Trading Standards Institute](/suppliers/chartered-trading-standards-institute/public-sector-contract-awards)
- Award value: £148,869
- Tender value: £148,869
- Award date: 20 May 2019
- Published: 31 July 2019
- Contract start: 1 July 2019
- Contract end: 31 December 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 8d90ac6f-9e17-4cb1-9f18-dd91e69d3ec3-305048
- OCID: ocds-b5fd17-ff6d59d7-9484-4cb4-9fe0-31a2af1aa31a

## Description

BEIS has awarded a contract to CTSI to continue delivery of the Online Dispute Resolution \(ODR\) contact point from July 2019 to December 2020\. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform\. The contract covers the cost of running the service only\. ODR facilitates communication between parties in a dispute and a relevant ADR entity\. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8d90ac6f-9e17-4cb1-9f18-dd91e69d3ec3-305048)