# Understanding the experiences of online tax account users with business and personal tax requirements

> A sourced UK public sector contract award published by H M Revenue & Customs.

## Key facts

- Buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Supplier: [IPSOS RESEARCH LTD](/suppliers/ipsos-research/public-sector-contract-awards)
- Award value: £26,835
- Tender value: £26,835
- Award date: 14 December 2017
- Published: 11 January 2018
- Contract start: 19 December 2017
- Contract end: 30 April 2018
- Stage: awarded
- Notice ID: 8a792205-33c7-42df-94ce-8c78b5314d5e-190948
- OCID: ocds-b5fd17-ff958087-fc02-49af-b147-81904a2b9a4a

## Description

Assignment under the Market Research Framework MR130001\. This is a small qualitative piece of research to explore the experience of online tax account users who have both business and personal tax requirements\. It will seek to understand the experience and preferences of these customers in accessing and managing their different tax affairs online, whether there are any particular points of confusion or frustration, and how the experience could be improved

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8a792205-33c7-42df-94ce-8c78b5314d5e-190948)