# VIVID - Contact Centre Management & QA Software

> A sourced UK public sector contract award published by VIVID.

## Key facts

- Buyer: [VIVID](/buyers/vivid/contract-awards)
- Supplier: [Route 101 Limited](/suppliers/route-101/public-sector-contract-awards)
- Award value: £20,807
- Tender value: £20,000
- Award date: 1 May 2025
- Published: 19 May 2025
- Contract start: 1 June 2025
- Contract end: 31 May 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 0abe1ab3-8967-48aa-8689-6b52aa73ebc9-845899
- OCID: ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321

## Description

Purchasing of contact centre management and QA software

## Related contract awards

- [IT Testing Partner \(Phase 3\)](/contracts/ocds-b5fd17-5bf8a764-80f2-476a-be29-b80d70c41149) — VIVID
- [Data Management & Integration \(Phase 3\)](/contracts/ocds-b5fd17-1a4e1cfd-bef0-4ac8-8972-5a1d5385619b) — VIVID
- [Consultancy Services - Replacement Roofing for 4nr Blocks, Gosport](/contracts/ocds-b5fd17-5355d63e-5303-41ff-8bcd-b51163337161) — VIVID
- [Consultancy Services - Digital Call System Upgrade](/contracts/ocds-b5fd17-fd16b160-0767-4e8d-8567-ae732b6bc30c) — VIVID
- [Future Contact Solution](/contracts/ocds-b5fd17-2fbd44d0-a4aa-45dc-bb51-66267e5bae5a) — HM Land Registry
- [Awarded contract](/contracts/ocds-b5fd17-3581d4ba-e123-4b1d-953b-66b7c16307ab) — Department for Education
- [CRM Software Subscriptions, User Support and Technical Services](/contracts/ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a) — The Planning Inspectorate
- [DWP Digital Channels Contact Centre \(DC3\)](/contracts/ocds-b5fd17-82559c55-165e-4a9d-bca7-1e54891970a1) — Department for Work and Pensions
- [Provision of General Medical Services at Tollgate Practice](/contracts/ocds-b5fd17-6b020586-1357-4c83-92d9-010ad76c2e5a) — NHS Essex Integrated Care Board
- [CWC26018 - Microsoft Cloud Solution Provider](/contracts/ocds-b5fd17-37dceafb-18f5-4f5f-9afb-ae784890924e) — Wolverhampton City Council
- [Resident Engagement and Welfare Monitoring Services Contract](/contracts/ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82) — Housing Solutions
- [Learning Management System](/contracts/ocds-b5fd17-bc196143-dacf-41ef-a8e6-c6415526bb43) — North East Lincolnshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0abe1ab3-8967-48aa-8689-6b52aa73ebc9-845899)