# ICS\.AI — UK public sector contract awards

> A prime supplier profile built from sourced government contract award notices.

## Key facts

- Awards: 22
- Known award value: £5,581,161
- First award: 14 January 2021
- Latest award: 1 July 2026

## Top public sector buyers

- [Suffolk Coastal District Council and Waveney District Council](/buyers/suffolk-coastal-district-council-and-waveney-district-council/contract-awards) — 4 awards
- [Bournemouth University](/buyers/bournemouth-university/contract-awards) — 2 awards
- [Derby City Council](/buyers/derby-city-council/contract-awards) — 2 awards
- [Basingstoke & Deane Borough Council](/buyers/basingstoke-deane-borough-council/contract-awards) — 1 awards
- [Bristol City Council](/buyers/bristol-city-council/contract-awards) — 1 awards

## Contract awards

### [AI Virtual Agent for Broadland District Council - Variation](/contracts/ocds-b5fd17-1054805a-26a0-4c72-a9f2-69012d9a687a)

Suffolk Coastal District Council and Waveney District Council · £86,915 · 30 July 2025 · awarded

### [AI Virtual Agent for South Norfolk District Council - Variation](/contracts/ocds-b5fd17-3823b8d3-29ef-4eec-b577-841f80e8e8d9)

Suffolk Coastal District Council and Waveney District Council · £106,229 · 30 July 2025 · awarded

### [Staff Artificial Intelligence Solution Implementation - SMART Staff Copilot](/contracts/ocds-b5fd17-ea7cec5f-902b-49e8-92a8-50bf196b037b)

BOURNEMOUTH UNIVERSITY · £280,000 · 1 July 2026 · awarded

### [Customer Services AI software](/contracts/ocds-b5fd17-d86b4522-c59b-4316-80d5-7ec0b2452a77)

Ipswich Borough Council · £540,762 · 1 September 2025 · awarded

### [Artificial Intelligence Assessment](/contracts/ocds-b5fd17-ebd7abfb-f426-4bde-9f30-d201c2b5c922)

BOURNEMOUTH UNIVERSITY · £102,506 · 1 May 2026 · awarded

### [AI Virtual Agent for South Norfolk District Council](/contracts/ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd)

Suffolk Coastal District Council and Waveney District Council · £81,479 · 30 July 2025 · awarded

### [AI Virtual Agent for Broadland District Council](/contracts/ocds-b5fd17-c62e2888-42ca-4fd8-909a-5892cc3bcbc1)

Suffolk Coastal District Council and Waveney District Council · £66,665 · 30 July 2025 · awarded

### [FLEX AI Student Services Assistant \(Chatbot\) via GCloud 14](/contracts/ocds-b5fd17-3c62a97a-2e72-4950-90d1-ca95c4571f7c)

NOTTINGHAM TRENT UNIVERSITY · £267,962 · 11 June 2025 · awarded

### [AI Discovery Assessment](/contracts/ocds-b5fd17-6d61d07e-d164-4718-b147-46c1788a0e47)

Middlesbrough Council · £100,000 · 1 August 2024 · awarded

### [RES/IT - Intelligent IVR Solution Citizens Service Centre \(Channel Shift project\)](/contracts/ocds-b5fd17-4952bbb6-9842-44c3-8215-62f466040df5)

Bristol City Council · £920,000 · 7 September 2024 · awarded

### [AI Transformation Assessment](/contracts/ocds-b5fd17-61d80bf3-b3f5-4e07-9b20-0db7c52f7fef)

Cheshire west and Chester Borough Council · £97,000 · 22 April 2024 · awarded

### [TD2097- Transforming the Council Using AI Technology](/contracts/ocds-b5fd17-d07fd990-ee2d-4cf0-888c-ae384d6a6f70)

DERBY CITY COUNCIL · £7,000,000 · 7 February 2024 · awarded

### [TD1962- WebChat Solution](/contracts/ocds-b5fd17-6f457cad-d00a-493d-9f84-2a153ecdd2c7)

DERBY CITY COUNCIL · £800,000 · 11 January 2023 · awarded

### [22-278 Smartchat Software Solution](/contracts/ocds-b5fd17-e59011f8-13f0-413f-81fd-0a958bcc0df2)

Rotherham Metropolitan Borough Council · £194,450 · 26 April 2023 · awarded

### [FLEX AI Omni Channel Citizen Services Platform](/contracts/ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f)

INFORMATION COMMISSIONER'S OFFICE · £800,000 · 24 November 2022 · awarded

### [IT Services Assistant](/contracts/ocds-b5fd17-42427d91-093d-4b90-8579-33eb23c44dc4)

Surrey County Council · £54,410 · 30 June 2021 · awarded

### [LDC-200 Chatbot Implementation](/contracts/ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a)

Lichfield District Council · £145,000 · 27 May 2022 · awarded

### [FLEX A1 Citizen Services Assistant](/contracts/ocds-b5fd17-28aceaf8-1ef7-45be-89b3-603437f19752)

Basingstoke & Deane Borough Council · £128,139 · 30 June 2021 · awarded

### [GB-Telford: Flex AI Citizens Service Assistant](/contracts/ocds-b5fd17-b80ff4ae-48b1-4315-a77a-cea964655045)

Telford & Wrekin Council · £93,000 · 14 January 2021 · awarded