# Zendesk — UK public sector contract awards

> A prime supplier profile built from sourced government contract award notices.

## Key facts

- Awards: 23
- Known award value: £3,832,318
- First award: 22 January 2016
- Latest award: 18 June 2025

## Top public sector buyers

- [Government Digital Service](/buyers/government-digital-service/contract-awards) — 6 awards
- [Department for International Trade](/buyers/department-for-international-trade/contract-awards) — 5 awards
- [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards) — 2 awards
- [Department For Education](/buyers/department-for-education/contract-awards) — 2 awards
- [University of Derby](/buyers/university-of-derby/contract-awards) — 2 awards

## Contract awards

### [Zendesk for Clearing](/contracts/ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c)

UNIVERSITY OF DERBY · £220,000 · 28 April 2025 · awarded

### [Zendesk Licences \(2025\)](/contracts/ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87)

Government Digital Service · £1,098,879 · 18 June 2025 · awarded

### [Provision of Zendesk ITSM tool](/contracts/ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87)

Crown Commercial Service · £73,902 · 31 October 2023 · awarded

### [Department for Business and Trade - Zendesk 2024 - 2026](/contracts/ocds-b5fd17-3479c906-7264-4a37-8da2-8f36af57a83b)

Department for International Trade · £122,054 · 30 October 2024 · awarded

### [Ticketing System for the Department for Business and Trade](/contracts/ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b)

Department for International Trade · £150,336 · 19 December 2023 · awarded

### [BTA1700 e commerce customer service desk platform](/contracts/ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be)

British Tourist Authority · £74,061 · 8 August 2023 · awarded

### [WP2159- Zendesk Licences \(2023\)](/contracts/ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16)

Government Digital Service · £560,250 · 25 June 2023 · awarded

### [VEAT - Zendesk Suite](/contracts/ocds-b5fd17-54070e25-7ff7-4576-876c-1658a65e6bfc)

UNIVERSITY OF DERBY · £330,000 · 11 August 2023 · awarded

### [Pension Wise CRM](/contracts/ocds-b5fd17-b7ab71ed-7d18-4a91-be24-24c0a2a7cba6)

Money and Pensions Service · £12,402 · 13 April 2023 · awarded

### [GB-Liverpool: Customer Helpdesk Software Services](/contracts/ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63)

The ACC Liverpool Group Limited · £99,850 · 20 December 2022 · awarded

### [WP1979 Zendesk Licenses Variation for extension](/contracts/ocds-b5fd17-989348f5-a923-4a91-808a-835f9d82bb22)

Government Digital Service · £897,000 · 1 July 2021 · awarded

### [Jaggaer \(con\_14676\)](/contracts/ocds-b5fd17-c124b841-8597-498b-8bef-5193f03ab4a3)

Department For Education · £98,000 · 15 January 2022 · awarded

### [Software Subscription Service \(CRM\)](/contracts/ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235)

Department for International Trade · £29,268 · 6 October 2021 · awarded

### [EU EXit CRM Software System](/contracts/ocds-b5fd17-b7cc0185-bd2f-4ff7-9013-1ea0c1a53c44)

Department for International Trade · £35,760 · 20 November 2020 · awarded

### [Helpdesk Ticketing Platform](/contracts/ocds-b5fd17-4a754a38-317b-4560-aedc-86f6b8773108)

N E L COMMISSIONING SUPPORT UNIT · £74,112 · 10 June 2021 · awarded

### [Zendesk Support & Guide User Licenses](/contracts/ocds-b5fd17-d64a3911-766b-4c70-82bc-ba5e5a213af7)

Department For Culture Media & Sport · £51,840 · 20 December 2020 · awarded

### [Zendesk Software Licenses and Upgrade \(con\_7301\)](/contracts/ocds-b5fd17-df0d34e2-084b-42fd-90a1-de9ddcc75680)

Department For Education · £44,040 · 15 January 2021 · awarded

### [Online Triage System](/contracts/ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b)

DEPARTMENT FOR INTERNATIONAL TRADE · £35,760 · 15 November 2018 · awarded

### [Zendesk Licenses](/contracts/ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7)

Government Digital Service · £355,500 · 24 June 2019 · awarded

### [Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV\.UK](/contracts/ocds-b5fd17-1ba8e5ed-9de5-408a-852c-0a0f35fb9d8d)

Government Digital Service · £260,700 · 18 June 2017 · awarded

### [Zendesk, Inc\.](/contracts/ocds-b5fd17-4fefb99d-c5a9-4b2e-a478-b88f7a656edf)

H M GOVERNMENT CABINET OFFICE · £260,700 · 23 June 2017 · awarded

### [SO14942; Zendesk Licences and Support - Contract](/contracts/ocds-b5fd17-721a8750-adc9-11e6-9901-0019b9f3037b)

Crown Commercial Service · £32,040 · 22 January 2016 · awarded

### [Zendesk Inc\.](/contracts/ocds-b5fd17-cb6e09e5-adc9-11e6-9901-0019b9f3037b)

Government Digital Service · £14,743 · 10 May 2016 · awarded