Supporting customers to pay their tax on time

Assignment under the Market Research MR130001 Agreement Contract. The aim of the research is to identify, develop and test potential upstream support options which could help customers who struggle to pay their tax on time, and prevent future debt amongst the self-assessment population. 'Upstream' refers to focusing on support options which promote wider financial resilience ahead of the point at which the customer finds themselves in debt with HMRC. Promoting or providing these support options would potentially enable customers to be in a position to pay their taxes on time, and prevent them from entering the Debt Management process within the Department.