Contract award record
Contact Centre Software and Workforce Planning System
Notice details
- Published
- Category
- services
- Buyer region
- London
- Source
- View official notice
Public buyer and contract winner
Award value£653,598
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre. The solution needs to support flexible deployment of multi skilled agents across front and back office areas. The system will allow managers to access reports, dashboards and real time data.
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