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Understanding customer experience of parcel deliveries

£70,680

OFCOMNavigator Insight (Formally Blue Marble Research)
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Contract Details

Tender Value
£70,680
Stage
Live
Published
Awarded

Timeline

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Disclosed
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Description

Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.

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