Live
Understanding customer experience of parcel deliveries
£70,680
OFCOMNavigator Insight (Formally Blue Marble Research)
services
Contract Details
- Tender Value
- £70,680
- Stage
- Live
- Published
- Awarded
Timeline
Awarded
Start
Disclosed
End
Description
Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.
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