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Master Customer Journey: I am a small business owner and cannot meet my tax liabilities (external research)

£15,000

Contract Details

Tender Value
£15,000
Stage
Awarded
Published
Awarded

Timeline

Awarded
Start
Disclosed
End

Description

Assignment under the Market Research Framework MR130001. This small-scale qualitative research will look to understand customers' experiences when they are unable to meet their tax obligations. In particular, it will seek to understand the customers' needs and actions at this time, and their experience of interactions with HMRC. This will enable us to improve our services for customers.

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