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Awarded

Homes England - Customer Service Improvement

£24,000

services

Contract Details

Tender Value
£24,000
Stage
Awarded
Published
Awarded

Timeline

Awarded
Start
Disclosed
End

Description

The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling. A paper that outlines the strategy and focus areas needs to be developed covering: • Size & scale of portfolio • Arrears definitions • Visual end-end continuum for arrears • Summary level Gantt chart project summary to achieve the full end-end • Full RAID view Awarded via CCS MCF3.

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