ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Scope of Service for This Tender Rochdale Boroughwide Housing (RBH) is responsible for providing an out of hours (OOH) emergency repair service to its customers, which is accessible, efficient and effective. The purpose of this tender is to engage with a provider who can manage the call handling of emergency repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays.

Additional information: Please note that all correspondence must take place via the chest portal (www.the-chest.org.uk).

Also note that registration to this portal is free of charge and suppliers must be registered to access the tender documentation.